# RateRight FAQ - Frequently Asked Questions

## How RateRight Works

**Q: What is RateRight?**
A: RateRight is Australia's fair construction marketplace that connects contractors with verified workers. We eliminate traditional agency markups and provide direct connections between hirers and workers with transparent pricing and secure payments.

**Q: How does RateRight work for contractors?**
A: Simply enter your company name or ABN, and our AI researches your business to build your profile automatically. Post a job in 60 seconds, get matched with ranked workers based on distance, experience, and ratings, then tap to hire. You pay a flat $50 fee only when you successfully hire someone.

**Q: How does RateRight work for workers?**
A: Sign up for free in just 2 minutes by answering 5 questions. Get matched to jobs near you with upfront pay rates visible. Accept jobs that suit your schedule and location. It's always free for workers - no fees to sign up or get hired.

**Q: What types of jobs can I post or find on RateRight?**
A: RateRight focuses on construction and trade services including residential, commercial, civil, and industrial projects. This includes roles like carpenters, electricians, plumbers, laborers, machine operators, and other construction professionals.

**Q: How quickly can I get workers or find work?**
A: Jobs are typically matched within minutes of posting. Most contractors can have workers on-site the next day, while workers can find and accept jobs for immediate or upcoming work.

## Pricing and Fees

**Q: How much does RateRight cost for contractors?**
A: RateRight charges a simple flat fee of $50 per successful hire. There are no subscription fees, no posting fees, and no percentage-based charges. You only pay when you confirm a hire.

**Q: Is RateRight really free for workers?**
A: Yes, completely free. Workers pay $0 to sign up, $0 to create a profile, and $0 when hired. There are never any fees charged to workers.

**Q: Are there any hidden fees?**
A: No. RateRight has transparent pricing with no hidden costs. The $50 flat fee for contractors is all you pay per hire. Payment processing is included.

**Q: How does RateRight compare to traditional agencies?**
A: Traditional agencies typically charge 20-40% markups plus hidden fees, delay payments, and prevent direct contact. RateRight charges a flat $50 per hire, enables direct connections, and guarantees 14-day payments.

**Q: Do I need to pay anything upfront as a contractor?**
A: No. You can post jobs and browse workers for free. You only pay the $50 fee after you've successfully hired someone.

## Payment Process

**Q: How does payment work on RateRight?**
A: RateRight uses secure payment processing. For contractors, payment is held securely and released to workers upon job completion. Workers receive guaranteed payment within 14 days of completing work.

**Q: What payment methods are accepted?**
A: RateRight accepts major credit cards and bank transfers for contractor payments. Workers receive payments directly to their nominated bank accounts.

**Q: When do workers get paid?**
A: Workers are guaranteed payment within 14 days of job completion. Many payments are processed faster, but 14 days is our maximum guarantee.

**Q: Is there an escrow system?**
A: Yes, RateRight holds funds securely until work is completed, providing protection for both contractors and workers.

**Q: What happens if there are payment issues?**
A: RateRight's support team assists with any payment disputes or issues. Our secure payment system and clear terms help prevent most payment problems.

## Trust and Safety

**Q: How are workers verified on RateRight?**
A: All workers undergo verification including White Card checks, experience validation, and rating systems. Profiles show real work history and verified credentials.

**Q: Are contractors verified too?**
A: Yes, RateRight verifies contractor businesses through ABN/company name research to ensure legitimate hiring entities.

**Q: What safety measures are in place?**
A: RateRight requires all workers to have valid White Cards and appropriate certifications. We also provide a rating system so both parties can build trust through verified feedback.

**Q: Is my personal information secure?**
A: RateRight uses industry-standard security measures to protect all user data. Personal information is encrypted and never shared without consent.

**Q: Can I see worker ratings and reviews?**
A: Yes, every worker profile includes ratings and reviews from previous jobs, helping contractors make informed hiring decisions.

**Q: What insurance coverage is provided?**
A: Workers are responsible for their own insurance coverage. Contractors should verify that workers have appropriate insurance for the work being performed.

## Disputes and Issues

**Q: What happens if there's a dispute about work quality?**
A: RateRight provides a dispute resolution process. Both parties can present their case, and our support team helps facilitate a fair resolution.

**Q: How are no-shows handled?**
A: Consistent no-shows negatively impact a user's rating and can result in account suspension. We encourage clear communication about availability and scheduling.

**Q: Can I cancel a job after hiring?**
A: Yes, but cancellation policies apply. Cancellations should be made as early as possible to avoid impacting your rating. Emergency cancellations are handled case-by-case.

**Q: What if a worker gets injured on the job?**
A: Standard workplace injury procedures should be followed. Contractors must ensure appropriate workplace safety measures and insurance coverage is in place.

**Q: How does RateRight handle workplace safety issues?**
A: RateRight requires compliance with all workplace safety regulations. Serious safety violations can result in account termination.

## Account Management

**Q: How do I sign up for RateRight?**
A: Visit our website and select whether you're a contractor or worker. The sign-up process takes 2-5 minutes with AI-assisted profile creation.

**Q: What information do I need to provide?**
A: Contractors need company name or ABN. Workers need basic contact information, White Card details, and work experience. Our AI helps build comprehensive profiles automatically.

**Q: Can I update my profile information?**
A: Yes, profiles can be updated at any time through your account dashboard. Keeping information current improves matching accuracy.

**Q: How does the matching algorithm work?**
A: RateRight's AI considers distance, experience, ratings, availability, and job requirements to rank the best matches for each job posting.

**Q: Can I set preferences for job matches?**
A: Yes, both contractors and workers can set preferences including location radius, job types, availability, and pay rates to improve matching accuracy.

**Q: Is there a mobile app?**
A: RateRight is currently web-based with a mobile-optimized website. A dedicated mobile app is in development.

**Q: How do I close my account?**
A: Contact our support team to request account closure. Any pending payments or obligations must be resolved before closure.

## Getting Started

**Q: What areas does RateRight currently service?**
A: RateRight is currently live in Sydney with expansion to other Australian cities planned. Check our website for the latest service areas.

**Q: Is there customer support available?**
A: Yes, RateRight provides customer support via email and phone during business hours for any questions or issues.

**Q: Can I get help creating my first job post or profile?**
A: Absolutely! RateRight's AI assists with profile creation, and our support team is available to help with any questions about using the platform effectively.

**Q: Are there any requirements to join RateRight?**
A: Contractors need to be legitimate construction businesses. Workers need valid White Cards and appropriate certifications for their trade.

**Q: How quickly can I start using RateRight after signing up?**
A: Most users can start posting jobs or applying for work immediately after profile completion and verification.

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*For additional questions or support, please contact RateRight customer service. We're here to help make construction hiring fair, fast, and efficient for everyone.*