# Google Drive Email & Comms Audit
**Date:** Feb 16 2026
**Purpose:** Catalog existing email/SMS templates for use with support@rateright.com.au

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## Files Found in Google Drive

### 1. Support - RateRight Email Templates (Spreadsheet)
- **Type:** Google Sheets
- **Content:** 23 email template categories (per earlier research)
- **Use:** Primary source for customer communications via support@rateright.com.au
- **Action:** Review and update templates for $50 model (old templates may reference 9.9% fees)

### 2. SMS Strategy & Best Practices (Document)
- **Type:** Google Docs
- **Content:** SMS outreach best practices, compliance, timing
- **Use:** Guide for platform SMS via new Twilio number (+61 485 011 656)
- **Action:** Review and update for current model

### 3. Worker Outreach Scripts (Document)
- **Type:** Google Docs
- **Content:** Scripts for contacting potential workers
- **Use:** Worker acquisition outreach
- **Action:** Update for current value prop ("Keep 100% of your pay")

### 4. Community Engagement Log (Spreadsheet)
- **Type:** Google Sheets
- **Content:** Facebook group engagement tracking
- **Use:** Track community outreach effectiveness
- **Action:** Review for active groups, refresh strategy

### 5. Community Building Posts (Document)
- **Type:** Google Docs
- **Content:** Pre-written posts for Facebook construction groups
- **Use:** Social media marketing
- **Action:** Update messaging for $50 model

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## Recommended Email Plan for support@rateright.com.au

### Immediate Setup
1. **Auto-reply template:** "Thanks for reaching out to RateRight. We'll get back to you within 2 hours during business hours."
2. **Welcome email (worker signup):** Brief, friendly, "here's how to get started"
3. **Welcome email (contractor signup):** Value prop, "post your first job in 2 minutes"

### Phase 1 (Launch Week)
4. **Onboarding pack delivery email** — sends pack link + instructions
5. **Job match notification** — "You've been matched with a worker!"
6. **Application received** — "A worker has applied for your job"
7. **Payment confirmation** — "$50 connection fee received"

### Phase 2 (Post-Launch)
8. **Weekly digest** — new workers in your area, job activity
9. **Rating reminder** — "How was your experience with [worker]?"
10. **Re-engagement** — "Haven't posted a job in a while? Here's what's new"

### Key Rules
- **All templates need $50 model update** — old ones reference 9.9%
- **Keep it short** — tradies don't read long emails
- **SMS first, email second** — tradies respond better to texts
- **support@rateright.com.au** for all customer-facing email
- **Resend** is configured in Builder for outbound email

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## Channel Assignment

| Channel | Number/Address | Purpose |
|---------|---------------|---------|
| Platform SMS | +61 485 011 656 | Signup verification, onboarding pack links, job notifications |
| Sales SMS | +61 468 087 171 | Growth Engine outreach, lead follow-up |
| Support Email | support@rateright.com.au | Customer support, onboarding, receipts |
| Voice (Rivet) | +61 238 205 443 | AI voice calls |

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*Complete. Ready for Michael to review.*