---
created: 2026-03-12
source: Harper
tags: [agent-archive, harper]
---

# RateRight FAQ

## For Workers

**Q: How does RateRight work for workers?**
A: RateRight connects qualified construction workers with contractors who need skilled labor. Simply create your profile, verify your qualifications, and get matched with jobs that fit your skills and schedule. When a contractor selects you, you'll receive job details and can accept or decline the work.

**Q: Is RateRight free for workers?**
A: Yes! It's completely free for workers to join, create a profile, and get matched with jobs. We don't charge any subscription fees or take a percentage of your earnings.

**Q: How do I get hired through RateRight?**
A: Complete your profile with accurate information about your skills, experience, and certifications. Upload your White Card and any trade-specific licenses. Contractors search our database and contact workers directly. Respond promptly to job invitations and maintain a good rating to get more work.

**Q: What trades does RateRight cover?**
A: We cover all major construction trades including carpentry, plumbing, electrical, bricklaying, concreting, tiling, plastering, painting, landscaping, and general labor. We're always expanding our network across all building and construction specialties.

**Q: Do I need a White Card to join?**
A: Yes, all workers must have a valid White Card (General Construction Induction Card) to work on Australian construction sites. You'll need to upload a clear photo of your White Card during the verification process.

**Q: How quickly can I find work?**
A: Many workers receive their first job invitation within 24-48 hours of profile approval. The key is having a complete profile with detailed skills, availability, and good photos. Active workers who respond quickly to invitations tend to get more work.

**Q: How and when do I get paid?**
A: Payment terms are agreed directly with the contractor before starting work. Most contractors pay weekly or fortnightly. RateRight doesn't handle payments - you work directly for the contractor, and they pay you according to your agreement.

**Q: Can I choose when and where I work?**
A: Absolutely! You set your availability and preferred work locations in your profile. Only accept jobs that suit your schedule and location preferences. You're in complete control of your work-life balance.

## For Contractors

**Q: How does RateRight work for contractors?**
A: RateRight gives you instant access to pre-verified construction workers. Search our database by trade, location, availability, and ratings. View worker profiles, check their qualifications, and contact them directly. It's that simple!

**Q: What's the $50 fee about?**
A: We charge a flat $50 fee per successful job placement. No subscriptions, no hidden costs, no percentage cuts. You only pay when you successfully hire a worker through our platform. This covers our verification costs and platform maintenance.

**Q: How fast can I find workers?**
A: Most contractors find suitable workers within hours. Our search and filter system lets you quickly identify available workers with the right skills in your area. Many jobs are filled the same day they're posted.

**Q: What if the worker doesn't show up?**
A: We take reliability seriously. Workers with no-shows are removed from the platform. If a worker fails to show up for a confirmed job, contact us immediately. We'll help you find a replacement quickly and may waive the placement fee for the replacement worker.

**Q: Are workers verified?**
A: Yes, all workers go through our verification process. We check White Cards, trade licenses, and conduct identity verification. You can view verification badges on each worker's profile before making contact.

**Q: How many workers can I contact?**
A: As many as you need! There's no limit to how many workers you can view or contact. We encourage you to build a network of reliable workers you can call on regularly.

**Q: Do I have to use RateRight for payment?**
A: No, you handle payment directly with the worker according to your normal payroll processes. This gives you full control and keeps things simple for your business.

**Q: What areas does RateRight cover?**
A: We currently operate in Sydney, Melbourne, Brisbane, Perth, and Adelaide metropolitan areas, with plans to expand regionally. You can search for workers by specific suburbs or postcodes.

## General Questions

**Q: Is RateRight a labour hire company?**
A: No, RateRight is a marketplace platform that connects contractors directly with workers. We're not a labour hire company - we simply facilitate the connection. The contractor employs the worker directly, maintaining all usual employment responsibilities.

**Q: How is payment handled?**
A: Payment is arranged directly between the contractor and worker. RateRight doesn't process payments or take a percentage of wages. Contractors pay their workers according to their normal payroll schedule and processes.

**Q: What areas do you cover?**
A: RateRight currently operates in major Australian cities: Sydney, Melbourne, Brisbane, Perth, and Adelaide. We're expanding to regional areas based on demand. Each worker's profile shows their preferred work locations.

**Q: Is there a rating system?**
A: Yes, both workers and contractors can rate each other after completing a job. This helps maintain quality and reliability in our marketplace. High-rated workers get more job opportunities, and reliable contractors attract the best workers.

**Q: How do I get started?**
A: Simply visit our website and click "Sign Up." Workers create a profile with their skills and qualifications. Contractors can start searching immediately after creating an account. The whole process takes just a few minutes.

**Q: What makes RateRight different?**
A: Unlike traditional labour hire companies, we charge contractors a simple flat fee with no ongoing subscriptions. Workers keep 100% of their wages. Our platform is built specifically for the Australian construction industry, with features that understand how the industry actually works.