# Scripts & Prompts Consolidation Plan **Status:** Investigation Complete - Awaiting Approval **Created:** Jan 17, 2026 (Session 6) --- ## Current State Audit ### What Exists | Page | Route | Purpose | |------|-------|---------| | Scripts.jsx | /scripts | Call scripts library | | ScriptsCommandCenter.jsx | /scripts/command-center | Brand voice + compliance + mixed scripts | | ScriptDetail.jsx | /scripts/:id | View individual script | | ScriptBuilder.jsx | /scripts/new | Create new script | | ScriptStats.jsx | /scripts/stats | Analytics | | Prompts.jsx | /prompts | SMS templates hub | | PromptsSend.jsx | /prompts/send | Bulk SMS send workflow | ### The Confusion **Scripts Hub has 3 entry points:** 1. `/scripts` - Lists call scripts by category (Cold Call, Follow Up, etc.) 2. `/scripts/command-center` - "Brand voice & compliance" with SMS/Call/Email/Objection categories 3. Both accessible from More menu, no clear hierarchy **Prompts Hub:** - `/prompts` - SMS templates with AI generator - Separate from Scripts but similar categories **Category Overlap:** | Category | In Scripts | In CommandCenter | In Prompts | |----------|------------|------------------|------------| | Cold Call | ✅ | ✅ (call) | ✅ | | Follow Up | ✅ | ✅ | ✅ | | Closing | ✅ | ✅ | ✅ | | Reactivation | ✅ | ❌ | ✅ (re-engage) | | Objection | ❌ (separate) | ✅ | ✅ | | SMS | ❌ | ✅ | ✅ (all) | | Email | ❌ | ✅ | ❌ | **User Confusion Points:** 1. "Should I use Scripts or Prompts for SMS?" 2. "Where do I find objection responses?" 3. "What's the Command Center vs Scripts?" 4. ScriptsCommandCenter has SMS but it's under /scripts 5. 3 different places to manage messaging content --- ## Proposed Solution ### Option A: Unified "Content Hub" (Recommended) Consolidate into ONE page with clear tabs: ``` /content-hub (or /scripts) ├── Calls Tab - Call scripts (what to say on phone) ├── SMS Tab - SMS templates/prompts (for texting) ├── Objections Tab - Common objections + winning responses └── Settings Tab - Brand voice, compliance rules ``` **Benefits:** - One place for all messaging content - Clear separation by channel (calls vs SMS) - Consistent UI patterns - Less navigation confusion **Implementation:** 1. Merge Prompts functionality into new "SMS" tab 2. Keep Scripts as "Calls" tab 3. Keep Objections as standalone tab 4. Brand guidelines moves to Settings tab 5. Retire `/prompts` route (redirect to `/scripts?tab=sms`) --- ### Option B: Keep Separate, Clarify Purpose Keep Scripts and Prompts separate but: 1. Remove SMS from ScriptsCommandCenter (it's confusing) 2. Rename pages for clarity: - "Scripts" → "Call Scripts" (phone conversations only) - "Prompts" → "SMS Templates" (texting only) 3. Create shared Objections that both can access 4. Add clear labels/descriptions **Benefits:** - Less code change - Preserves existing URLs - Faster to implement --- ## Recommended: Option A with Phased Approach ### Phase 1: Quick Wins (Now) - [ ] Rename "Scripts" header to "Call Scripts" - [ ] Rename "Prompts Hub" header to "SMS Templates" - [ ] Add subtitle explaining purpose on each page - [ ] Update More.jsx menu labels ### Phase 2: Consolidation (Later) - [ ] Create unified Content Hub with tabs - [ ] Migrate Prompts features to SMS tab - [ ] Retire duplicate pages - [ ] Set up redirects --- ## UI Improvements for Scripts Page Current Scripts.jsx issues: 1. Basic list view - could use visual categories 2. No quick-copy functionality 3. Stats hidden until you click in 4. Objections button easy to miss **Proposed Scripts Hub 2.0:** ``` ┌─────────────────────────────────────────────┐ │ Call Scripts + New │ │ What to say on the phone │ ├─────────────────────────────────────────────┤ │ [Search... ] [Filter ▼] │ ├─────────────────────────────────────────────┤ │ │ │ ⭐ TOP PERFORMERS (auto-sorted by success) │ │ ┌─────────────────────────────────────────┐ │ │ │ 📞 Reactivation - Tradie Check-in │ │ │ │ 42% success · 127 uses │ │ │ │ [Copy Opening] [View Full] [Use Now] │ │ │ └─────────────────────────────────────────┘ │ │ │ │ 📁 COLD CALL (5) │ │ ┌─────────────────────────────────────────┐ │ │ │ First Contact - Worker │ │ │ │ 31% success · 89 uses [▸] │ │ │ └─────────────────────────────────────────┘ │ │ ┌─────────────────────────────────────────┐ │ │ │ First Contact - Contractor │ │ │ │ 28% success · 64 uses [▸] │ │ │ └─────────────────────────────────────────┘ │ │ │ │ 📁 FOLLOW UP (3) │ │ ... │ │ │ │ 📁 OBJECTIONS (Quick Access) │ │ ┌─────────────────────────────────────────┐ │ │ │ "Too expensive" → [Copy Response] │ │ │ │ "Not interested" → [Copy Response] │ │ │ │ "Already have..." → [Copy Response] │ │ │ └─────────────────────────────────────────┘ │ │ │ └─────────────────────────────────────────────┘ ``` **Key Changes:** 1. **Top Performers section** - Auto-show highest success rate scripts 2. **Inline copy buttons** - Copy opening/response without opening detail 3. **Category collapsibles** - Group by category, expand/collapse 4. **Quick objections** - Common objections right on the page 5. **Success rate prominent** - Color-coded (green/amber/red) 6. **"Use Now"** - One-click to start call with script ready --- ## Decision: Option 3 - Full Consolidation **User selected:** Unified Content Hub with tabs --- ## Build Plan: Content Hub ### Final Structure ``` /scripts (Content Hub - main entry) ├── ?tab=calls - Call Scripts (default) ├── ?tab=sms - SMS Templates (was Prompts) ├── ?tab=objections - Objection Responses └── ?tab=settings - Brand Voice & Compliance ``` **Route changes:** - `/scripts` → Content Hub (with tabs) - `/prompts` → Redirect to `/scripts?tab=sms` - `/scripts/command-center` → Redirect to `/scripts?tab=settings` - `/scripts/objections` → Redirect to `/scripts?tab=objections` --- ### UI Wireframe ``` ┌──────────────────────────────────────────────────────┐ │ Content Hub [+ New ▼] │ │ Everything you need to say │ ├──────────────────────────────────────────────────────┤ │ [📞 Calls] [💬 SMS] [🛡️ Objections] [⚙️ Settings] │ ├──────────────────────────────────────────────────────┤ │ │ │ ═══ CALLS TAB ═══ │ │ │ │ [Search scripts...] [Filter ▼] │ │ │ │ ⭐ TOP PERFORMERS │ │ ┌──────────────────────────────────────────────────┐│ │ │ 📞 Reactivation Check-in 42% success ││ │ │ "Hey {name}, just checking in..." ││ │ │ [Copy] [View] [Use on Call] ││ │ └──────────────────────────────────────────────────┘│ │ │ │ 📁 COLD CALL (5) [−] │ │ • First Contact - Worker 31% · 89 uses │ │ • First Contact - Contractor 28% · 64 uses │ │ │ │ 📁 FOLLOW UP (3) [+] │ │ 📁 CLOSING (2) [+] │ │ │ │ ═══ SMS TAB ═══ │ │ │ │ [Search templates...] [+AI Generate] │ │ │ │ 📊 Stats: 1,234 sent · 89% delivered · 12% reply │ │ │ │ ┌──────────────────────────────────────────────────┐│ │ │ Follow-up No Response Friendly ││ │ │ "Hey {name}, just wanted to..." ││ │ │ 156 sent · 23% reply ││ │ │ [Copy] [Edit] [Send to Group] ││ │ └──────────────────────────────────────────────────┘│ │ │ │ ═══ OBJECTIONS TAB ═══ │ │ │ │ [Search objections...] │ │ │ │ 🔥 MOST COMMON │ │ ┌──────────────────────────────────────────────────┐│ │ │ "Too expensive" 87% effective ││ │ │ Response: "I hear you. Most tradies say..." ││ │ │ [Copy Response] [See Variations] ││ │ └──────────────────────────────────────────────────┘│ │ │ │ ═══ SETTINGS TAB ═══ │ │ │ │ Brand Voice [Edit] │ │ Friendly, direct, Aussie vibes │ │ Keywords: mate, hey, cheers │ │ │ │ Compliance Rules [Edit] │ │ Banned: guaranteed, promise, best │ │ Max exclamation marks: 1 │ │ │ │ [Test Message Compliance] │ │ │ └──────────────────────────────────────────────────────┘ ``` --- ### Build Steps #### Step 1: Create ContentHub.jsx - [ ] New page with 4 tabs (Calls, SMS, Objections, Settings) - [ ] Tab state from URL param (?tab=calls) - [ ] Shared header and search - [ ] Each tab as a component #### Step 2: Build CallsTab Component - [ ] Migrate from Scripts.jsx - [ ] Add "Top Performers" auto-sorted section - [ ] Add quick-copy buttons - [ ] Category collapsibles - [ ] Keep link to ScriptDetail for full view #### Step 3: Build SMSTab Component - [ ] Migrate from Prompts.jsx - [ ] Keep AI generator modal - [ ] Keep stats summary - [ ] Keep "Send to Group" flow - [ ] Quick-copy buttons #### Step 4: Build ObjectionsTab Component - [ ] Migrate from Objections.jsx - [ ] Group by category - [ ] Show effectiveness scores - [ ] Quick-copy responses - [ ] "See variations" expand #### Step 5: Build SettingsTab Component - [ ] Migrate from ScriptsCommandCenter.jsx - [ ] Brand voice editor - [ ] Compliance rules editor - [ ] Message compliance tester #### Step 6: Update Routes - [ ] Change /scripts to load ContentHub - [ ] Add redirects for old routes - [ ] Update More.jsx menu (single "Content Hub" entry) - [ ] Update any internal navigation links #### Step 7: Cleanup - [ ] Remove deprecated pages (or keep as redirects) - [ ] Update SYSTEM-INTEL.md - [ ] Test all flows --- ### Files to Create/Modify **New Files:** - `admin/src/pages/ContentHub.jsx` - Main page with tabs - `admin/src/components/content/CallsTab.jsx` - `admin/src/components/content/SMSTab.jsx` - `admin/src/components/content/ObjectionsTab.jsx` - `admin/src/components/content/SettingsTab.jsx` **Modify:** - `admin/src/App.jsx` - Update routes - `admin/src/pages/More.jsx` - Update menu **Keep (for detail views):** - `admin/src/pages/ScriptDetail.jsx` - `admin/src/pages/ScriptBuilder.jsx` - `admin/src/pages/PromptsSend.jsx` **Deprecate (redirect):** - `admin/src/pages/Scripts.jsx` → /scripts?tab=calls - `admin/src/pages/Prompts.jsx` → /scripts?tab=sms - `admin/src/pages/ScriptsCommandCenter.jsx` → /scripts?tab=settings - `admin/src/pages/Objections.jsx` → /scripts?tab=objections --- ### Approval Checklist Before building, confirm: - [ ] Tabs: Calls, SMS, Objections, Settings - correct? - [ ] Main route stays `/scripts` (not new `/content-hub`)? - [ ] Keep existing detail pages (ScriptDetail, ScriptBuilder, PromptsSend)? - [ ] "Top Performers" section on Calls tab? - [ ] AI Generator stays on SMS tab? --- **Ready for CC2 to build?**